SidebAi Refund Policy

This Refund Policy explains how SidebAi handles refund-related questions for digital access, account features, and paid services if they are offered through the platform or a third-party payment provider.

SidebAi does not ask users to share full payment card numbers, passwords, or private credentials when requesting support.

Refund eligibility depends on the payment method, payment provider rules, local law, and the nature of the issue. Refunds may be reviewed for the following cases:

• Duplicate charges for the same purchase or access period.
• A confirmed technical failure that prevented access to a paid feature after successful payment.
• Unauthorized billing that can be reasonably verified through the relevant payment provider.
• Other cases where applicable consumer protection laws require a refund.

Because SidebAi provides digital entertainment and interactive AI sessions, some purchases or access events may not be refundable once delivered, consumed, or used.

• Completed digital sessions, unlocked digital content, or consumed account benefits.
• Requests caused by a change of mind after access has been delivered.
• Accounts restricted, suspended, or terminated for violating the Terms of Service or Content Policy.
• Requests that cannot be verified because the user does not provide enough account or transaction information.

To request a refund review, contact support@sidebai.com and include your account name or email, the approximate payment date, the payment provider or receipt reference if available, and a concise explanation of the issue.

Do not send full card numbers, government IDs, passwords, or other sensitive credentials. We may request limited additional information if needed to verify the request.

We aim to review refund requests within a reasonable time. Some requests may take longer if a third-party payment provider, fraud review, or additional account verification is required.

If a refund is approved, the time required for funds to appear depends on the original payment method and the payment provider.

If you believe a charge was made in error, we recommend contacting SidebAi first so the issue can be reviewed directly. Chargebacks or provider disputes may cause temporary account restrictions while the dispute is being processed.